Job Description

Hawaiian Airlines Flight Attendant

At Hawaiian Airlines, we are all about welcoming our guests with Hawaiian hospitality and aloha, and taking care of our people, our home, and the communities we serve. Join our 'ohana and be a part of an exciting team of professionals dedicated to serving our kama'?ina and introducing our islands to the world!

The primary function of Hawaiian Airlines flight attendants is to ensure the safety of our guests while aboard company aircraft, by being physically and psychologically capable of performing safety procedures and assisting guests in the event of an emergency. Flight Attendants work in a fast-paced environment; they must be able to handle emergency situations and effectively deal with all types of personalities in an attentive and pleasant manner.

Secondarily, flight attendants provide our guests with a consistent and prescribed level of customer service in the aircraft cabin during flights, which includes providing food and beverage service, while providing an unsurpassed Aloha experience. This is a union represented position.

Bases: Candidates must be willing to be based in any of the following locations in accordance with operational needs: Honolulu (HNL), Los Angeles (LAX), and Seattle (SEA).

Key Duties

• Preflight Preparation & Briefings: Attend preflight briefings to review flight details including weather, route, altitude, emergency procedures, crew coordination, flight duration, and onboard services. Prepare aircraft cabin and ensure readiness for boarding and departure.
• Guest Interaction & Assistance: Greet guests warmly, direct them to assigned seats, and assist with stowing carry-on luggage. Respond to flight-related questions and provide prompt, courteous service throughout the flight.
• Safety Demonstrations & Compliance: Demonstrate the use of safety equipment such as seat belts, oxygen masks, and life jackets. Monitor guest compliance with safety regulations and address infractions professionally and effectively.
• Emergency Response & Incident Reporting: Direct and assist guests during emergency procedures, including evacuations. Administer first aid when necessary and complete written and verbal reports of any emergency or safety-related incidents.
• In-Flight Service Delivery: Provide consistent food and beverage service according to airline procedures. Collect and reconcile payments for onboard purchases including meals, alcoholic beverages, and duty-free items.
• Landing Preparation & Post-Flight Duties: Prepare guests and cabin for landing by following established procedures. Ensure cabin is secure and assist with deplaning as needed.
• Training & Regulatory Compliance: Successfully complete annual FAA-approved re-certification and maintain current knowledge of emergency procedures per FAA and airline regulations. Must be able to obtain and maintain authorization for unescorted access to aircraft and SIDA areas
• Teamwork, Professionalism & Physical Readiness: Collaborate effectively with crew members to deliver a seamless and pleasant guest experience. Maintain professionalism, recognize and escalate potential issues, and meet physical demands of flying at high altitudes and working varied schedules including evenings, weekends, and holidays.
• Able to work effectively with other colleagues to deliver a never-ending aloha experience by providing prompt and pleasant responses to guest inquiries, requests and complaints while aboard the flight.
• During an emergency situation, it is possible that a Hawaiian Airlines flight attendant would have to perform the following duties (not a comprehensive list):
  • Assist ill or incapacitated passengers and fellow crew members
  • Evacuate the aircraft in heavy, dense smoke during a cabin fire
  • Access, handle and operate oxygen bottles, fire extinguishers and other emergency equipment
  • Remove and lift emergency cabin windows (weighing up to 60 pounds)
  • Jump down the emergency slide from height of approximately 24.5 feet
• All of the job duties, including the emergency duties, outlined above are essential functions of the flight attendant job.

Additional Details

• Must present a professional image. May not have visible body art (including tattoos), facial, multiple or upper ear piercing, gauge piercings, or extreme hair color or style while in the Flight Attendant Uniform and while in any physical position in public areas.
• Please note that the location listed on this job may not be the base you're assigned to upon being hired. We will be pooling for classes in 2027.
• FAA Training Requirement: Training will be held in Honolulu and consists of eight (8) weeks of unpaid training.

Job-Specific Experience, Education & Skills

Required

• Two (2) years of direct customer experience in the hospitality or airline industry OR four (4) years of customer contact and customer service issue resolution with the general public in industries such as retail, education, health care, and/or professional services.
• Must be able to proficiently speak and read business level French.
• Vertical Reach of 82" without shoes.
• Satisfactorily complete annual FAA-approved re-certification provided by Hawaiian Airlines.
• Possess the ability to learn and maintain current knowledge and competency of emergency procedures in accordance with Hawaiian and FAA's Regulations.
• Demonstrate strong customer service skills and ability to effectively diffuse and resolve difficult customer situations.
• Flight Attendants work in an environment subject to varying climatic conditions, variable positive and negative gravitational loads induced by turbulence, and varying levels of cabin pressurization. In addition, flight attendants are required to stand for up to four to seventeen hours, during which time stooping, twisting, and pulling and pushing cabin equipment may be necessary.
• Must be able to lift 25lbs. from floor to above shoulder height.
• Comfortable being in a swimming pool with a life vest during emergency training and in water during an inflight emergency.
• Able to properly secure oneself in a jump seat with harness without using a seat belt extension; able to expeditiously move through the cabin aisle in emergency and non-emergency situations.
• Successfully complete an FAA-approved, unpaid eight (8) week intensive training program provided by Hawaiian Airlines.
• Able to serve alcohol.
• Able to relocate within the state of Hawaii or the continental U.S.
• Able to read, write, and speak English proficiently.
• Successfully pass tuberculosis (TB) test.
• Must be in possession of a valid passport and be able to secure applicable visas for travel to countries served by Hawaiian Airlines.
• Must possess the legal right to travel from all countries served by Hawaiian Airlines.
• Travel documents must remain valid throughout all phases of training and employment.
• Able to be present to work alternative schedules, including evenings, weekends and holidays.
• High school diploma, or GED equivalent.
• Minimum age of 21.
• Must be authorized to work in the U.S.

Preferred

• College education or degree.

Job-Specific Leadership Expectations

Embody our values to own safety, do the right thing, be caring and kind, and deliver performance.

Starting Rate

USD $0.00/Hr.

Bonus

Total Rewards

Alaska Airlines, Hawaiian Airlines and Horizon Air pay and benefits can vary by company, location, number of regularly scheduled hours worked, length of employment, and employment status.

• This role pays per collective bargaining agreement.
• Free stand-by travel privileges on Alaska Airlines, Hawaiian Airlines & Horizon Air
• Comprehensive well-being programs including medical, dental and vision benefits
• Generous 401k contribution/match program
• Annual bonus plans
• Generous holiday and paid time off

For more information about Alaska/Hawaiian/Horizon Total Rewards please visit our career site and view benefits.

Airport SIDA Badge Requirements

Important notification for employees working at an airport or maintenance hangar: Employees will be required to obtain a SIDA badge provided by the airport authority and maintain good standing in order to keep their SIDA badge. Review the SIDA Badge Requirements document for a comprehensive overview. If an employee does not qualify for a SIDA badge or has their SIDA badge pulled from them, the employee will be terminated.

Regulatory Information

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